Posts Tagged Customer service

Hearthstone Wood Stove Parts

Posted by on Wednesday, 28 December, 2011

A1Stoves.com is proud to announce we are now Hearthstone dealers! We carry a full line of Hearth Stone soapstone and cast wood stoves and parts. Please click on your model of stove below to see a complete parts list for the Hearthstone stoves. If you have questions, please email us at info@A1Stoves.com or call us M-F 800-893-4950. We’ll be happy to help you find the right parts for your Hearthstone stove.

 Bennington
Clydesdale
Craftsbury
Deva
Equinox
Harvest
Heritage
HI II III
Homestead
Mansfield
Morgan
Phoenix
Shelburne
Starlet
Tribute
Tula

Whitfield Profile 30 Pellet Stove Parts

Posted by on Monday, 26 December, 2011

A1Stoves.com carries the complete line of Whitfield Profile 30 Replacement Parts. If you don’t see what you are looking for, please email us at info@a1stoves.com or call us M-F, 8-5, 800-893-4950

For Models with Serial Nos. Less Than 11904
Profile 30 Freestanding and Profile 30 Freestanding-2 Serial Nos. Greater Than 11905
MODEL YEARS: 2000 – 2002

Part Numbers Part Description and Link

Door and Body Parts
14750111 Door Assembly, Firebox, (with 1 Piece Glass)
H0297 Door Assembly, Firebox, DK-P30 (with 3 Piece Glass) SN > 14708999
26M81 Gasket Kit, Door, 3/4 in. Rope, 7 ft. (units with 1 piece glass)
61051000 Gasket Kit, Door, 1 in. Rope, 7 ft. (units with 3 piece glass)
61057202 Gasket Kit, Glass (10 Ft. flat)
12146402 Glass, Front (units with 1 pc. glass)
H0254 Glass, Front (units with 3 pc. glass)
H0255 Glass, Side (order 2 if set is needed) (units with 3 pc. glass)
17150095 Handle Assembly, Door
14750021 Hinge Bracket
14750070 Panel, Left Side
14750150 Panel, Rear Freestanding
14750075 Panel, Right Side
14750060 Panel, Top
14750186 Pedestal Assembly

Auger System and Electrical Parts
12050011 Blower, Exhaust
12146109 Blower, Room Air – Convection Blower (Hard Washer) Includes gasket.
16052112 Control Board
12147705 Disc, High Limit, Snapswitch 250 DG (L250-30F,60T21)
18150150 Fuse, Control Board, 5 Amp, 250 volt, Fast blow, 12 per pkg.
12055908 Fuse, Igniter, 6 Amp, 125 volt, Fast blow, 12 per pkg.
61050041 Gasket, Exhaust Blower, Tear Down
61050005 Gasket, Exhaust Fan, Fan Mount, 5 per pkg.
61057203 Gasket, Room Air Fan – Convection Air Blower Gasket
12140213 Igniter Probe Replacement
12046300 Motor, Auger
H0330 Photoeye relocation kit Serial No. <11905 (relocates photoeye to top of auger tube)
12058820 Power Cord, 8 feet (52L17)
16050001 Pressure Switch
13656003 Hose, Pressure Switch, 19 in. (may need to be cut to size)
16050205 Thermostat, Wall (Wire, 16020204, not included)
12050815 Wire Harness
11756300 Auger Shaft Kit
12051001 Bumper, Auger, 5 per pkg.
12041300 Collar and Screw Set, Auger, 3 per pkg.
17250241 End Plate, Auger (Flange)
13740005 Bracket, Hoppe
r Lid Support

Miscellaneous Parts
12050004 Brush, Cleaning
12151306 Damper Rod Kit
21M87 Enhancement Kit, Profile 30 Insert – includes Pressure Switch, Control Board, Auger Bumper
61050016 Gasket, Quick Disconnect
61050003 Gasket, Auger Flange
12051409 Knob, Control Board Door (6 per pkg.)
12050093 Quick Disconnect 3 in.

Fireback and Firebrick Components
14750014 Scraper Rod Kit, Replacement (Fits – Profile Series, Freestanding and Insert)
12055500 Tool, Grate Scraper
17100061 Baffle, Heat Exchange
11750011 Clips, Brick
14750015 Firebrick Set
H0245 Log Set
12051263 UltraGrate, Replacement

Pellet Stove Control Board Repair Service

Posted by on Thursday, 27 October, 2011

A1 Stoves.com is now offering an economical alternative to buying an expensive control board for your pellet stove.

We can repair most control boards including Earth Stove, Traditions, Austroflamm, Whitfield and Breckwell pellet stoves.
We charge $50 to appraise the board, if we can’t fix it we’ll refund $145.00. Some controllers contain parts that are not replaceable or are expensive and may be subject to an additional $25 fee.

Please visit our web site by clicking HERE. You can email us at info@a1stoves.com or call us 1-800-893-4950

1 year warranty for parts and labor, most boards repaired and returned in 1 – 2 weeks!

 

How to Change Wood Stove Door Gasket

Posted by on Saturday, 1 October, 2011

A1Stoves.com is happy to help folks get their wood stove up and running. Below our trained professional, Ashley Winters, will show you how to replace the rope gasket on your wood stove. If you have any questions or need parts for your wood stove, please email us at info@A1stoves.com or call us 1-800-893-4950. We’ll be happy to help you find the right wood stove parts, pellet stove parts and gas stove parts.

 

How to Change Wood Stove Glass Gasket

Whitfield Cascade Pellet Stove Parts

Posted by on Tuesday, 20 September, 2011

A1Stoves.com offers all parts still in production for the Whitfield Cascade WP5 pellet stove. By clicking on the parts listed below you’ll be taken to our online shopping cart. If you need a manual for your Cascade stove click HERE . If you need help finding the correct parts for your stove please email us at info@A1Stoves.com or call us 800-893-4950. Our trained professionals WANT to help you!

Part Numbers Part Description & Link to Part

Body Components
17151220 Door Assembly, Brown Metallic
17151210 Door Assembly, Painted, Metallic Black > SN 7422
17157100 Gasket Kit, Door and Glass
17150084 Glass, Door (Includes clips, screws and gasket)
17150086 Handle Assembly, Painted, Metallic Black
17150046 Ashlip with Gold Tone Trim, Painted, Metallic Black
17150012 Ashlip, Painted, Metallic Brown
17152018 Ash pan Assembly, Black
17150030 Leg Set, Painted, Metallic Black
17150147 Louver Assembly, Painted, Metallic Black
17152118 Panel, Left Side, Black
17150163 Panel, Left, Painted, Metallic Black > SN 7422
17150164 Panel, Right Side, Painted, Metallic Black > SN 7422
17150150 Panel, Top, Painted, Metallic Black (Hopper lid) > SN 7422

Electrical and Auger System Components
12046300 Auger Motor
17140110 Blower Kit, Exhaust & Room Air
17150027 Control Board
12150162 Disc, High Limit, Room Air Blower Jacket (L190-20F, Bakolite)
12150080 Disc, Low Limit, Fan (F140-10F, Bakolite)
12055908 Fuse, 6 Amp, Fast Acting, Pkg. of 12
61057210 Gasket, Exhaust Blower, 1/8 in. Lytherm
61057203 Gasket, Room Air Blower – Convection Air Blower Gasket
12058820 Power Cord (52L17)
17150075 Pressure – Vacuum Switch (Hose, 12056003, not included – see below)
12056003 Hose, Pressure Switch
17150126 Wiring Harness
17150239 Auger, Shaft
12051001 Bumper, Auger (Pkg. of 5)
12041300 Collar and Screw Set, Auger (Pkg. of 3)
17150058 Plate, Auger End
61050003 Gasket, Auger Flange

Misc. Parts
12050004 Brush, Cleaning
12051100 Bushing, Oilite
17100061 Baffle, Heat Exchange
17150029 Damper Rod Assembly, Kit, Black (with handle)
61040040 Gasket, 3 in. Quick Disconnect (Pkg. of 10)

Ashpan Parts
12151412 Knob, Ashpan
17150028 Knob, Control Board (Slide)
12055500 Tool, Grate Scraper
17150025 Firebrick
16050246 UltraGrate, Replacement Unigrate

Pellet Stove Part Sale 10% OFF!

Posted by on Tuesday, 6 September, 2011

A1Stoves.com is offering 10% OFF pellet stove parts. This sale won’t last long so please visit our web site by clicking on your stove model below. If you don’t see what you’re looking for or you have questions regarding the repair of your pellet stove, please email us at info@a1stoves.com or call us 1-800-893-4950. Our trained professionals will be happy to help you find parts for your pellet stove or help you troubleshoot your pellet stove.

A1Stoves.com features parts for these fine pellet stove manufacturers:

Austroflamm
Breckwell
Earth Stove
Country Flame
Easy Fire
Enviro
Flame
Harman
Osburn
QuadraFire
Traditions
Whitfield

A1 Stoves – Why Buy Your Stove Parts From Us?

Posted by on Tuesday, 23 August, 2011

One of the best ways to find competent professionals is to check their credentials. We have been in the stove, chimney and awning business for over 25 years. We are also licensed contractors in the state of California.

We are Master Hearth Professionals, certified by the National Fireplace Institute, the highest level of certification in the hearth industry. Only those who pass a rigorous examination covering important topics like safety and placement, venting requirements, and installation guidelines receive NFI Professional Certification. Only the cream of the crop become Master Hearth Professionals, specializing in gas, wood and pellet stoves as well as the hearth and chimney that surround the stove. We’re also long standing members of the Better Business Bureau and the BBB online. Lots of folks call themselves professionals, we’ve got the certs and skills to prove it.

The thing is, we’re not just here to sell parts, we REALLY want to help you! Take a look at what our customers are saying about us HERE. You’ll see the the testimonials frequently mention our outstanding customer service. We have a fair and speedy return policy and we don’t charge you to cancel your order like some of our competitors. We understand that these are challenging times and we want to give you a fair price, speedy shipments and above all, knowledgeable customer service to help you find the parts you need or the service that’s right for you.

     

Our beautiful showroom is nestled in the foothills of the Sierra Nevada mountains at:

819 Whispering Pines Lane
Grass Valley, CA 95945
Office – 1-800-893-4950
Fax - 530-477-1998
Email – info@a1stoves.com

For our local customers we also offer chimney sweep services, air duct cleaning, pressure washing, garage door repairs, home repairs & remodels, window cleaning, dryer vent cleaning, roof & gutter cleaning and roof repairs.

There’s really no reason to buy from anyone else. Give us a call or email us and we’ll show you the true meaning of customer service!

 

Get Your Wood Stove Ready for Winter

Posted by on Friday, 19 August, 2011

Summer is winding down and now is the time to check your wood stove to make sure you aren’t caught in the cold! No matter what fuel your fireplace or stove uses, annual maintenance is necessary. When wood burning is your alternative fuel choice, there are certain common sense tasks that need to be completed. But even when burning natural gas or pellets there are necessary inspections and cleaning work that should be scheduled before the heat comes on.

The chimney on your wood stove or fireplace will need to be inspected and cleaned. Contact a certified, experienced professional to handle this for you. They will use up to date equipment and essential safety procedures to ensure a thorough job is done.

It’s important to remove the creosote build up from your chimney every year. Official stats record that there are over 25,000 chimney fires that break out annually due to creosote build up. A professional chimney sweep will have the knowledge, products and equipment to complete this job and create a safe environment in your home.

Some of the maintenance on your wood stove and fireplace can be done yourself. The more simple tasks involved are:

•vacuum ashes from the firebox
•clean the glass door using specialty fireplace glass cleaner
•check the doors for proper operation and seal
•inspect damper and ensure it is opening and closing properly
•source out a supply of clean, seasoned hardwood
•stack safely in a log rack the proper distance away from your home

Your chimney sweep may also perform the inspection on your fireplace or wood stove, including the flue, firebox and stove pipe, if applicable. If you’re in Nevada County give A1Stoves.com a call and schedule a chimney sweep, 1-800-893-4950. If you need chimney sweep tools please visit our web site by clicking HERE. If you’re looking for parts for your wood stove, please click HERE to see our full line of wood stove parts. If you have questions or need help with your wood stove, gas stove or pellet stove, email us at info@a1Stoves.com or call us, 1-800-893-4950 we’re happy to help you fix your stove!

How to Change Your Stove Glass Gasket

Posted by on Sunday, 7 August, 2011

A1Stoves.com is pleased to present another installment of our instructional videos.  Today’s video shows you how to change the glass gasket in your wood or pellet stove. If you have questions regarding your wood stove, pellet stove or gas stove, please email us at info@A1stoves.com or call us at 1-800-893-4950.  We have trained professionals waiting to help you find parts for your heating stove.

We have been in the hearth & home business for over 20 years and are highly qualified by the industry standards.  Please take a moment to check our credentials and then please visit our web site for parts for your pellet, wood or gas stove.

 

Pellet Stove Parts

Posted by on Sunday, 31 July, 2011

Pellet Stove PartsWe offer pellet stove parts for all major brands of pellet burning stoves including Whitfield, Breckwell, Quadrafire, Austroflamm, and The Earth Stove.
Finding the right parts for your pellet stove can often be a daunting task if certain information is unavailable. Information such as the Make, Model and Serial Number of your Pellet Stove is crucial to a successful Pellet Stove repair. To Identify your stove you will be looking for a metal plate that is riveted to the back or side of the stove.
In some cases, such as Whitfield pellet stoves the plate is inside the hopper lid.

A Quadrafire pellet stove insert may have the plate on the side so you don’t have to pull the stove completely out of the fireplace. Sending a picture of your stove to the techs at A-1 Stoves.com is another way of making sure you are going to be ordering parts for the right stove. Once you have identified your stove it is a good idea to record that information in your manual. Don’t have your pellet stove manual? No problem! CLICK HERE for pellet stove manuals.