


Why Buy From Us?
One of the best ways to find competent Hearth Professionals is to check their credentials.
We have been in the stove, chimney and awning business for over 20 years. We are Master Hearth Professionals, certified by the National Fireplace Institute, the highest level of certification in the hearth industry. Only those who pass a rigorous examination covering important topics like safety and placement, venting requirements, and installation guidelines receive NFI Professional Certification. Only the cream of the crop become Master Hearth Professionals, specializing in all types of home heating stoves, Gas, Wood and Pellet Stoves.
Our highly trained professionals are only too happy to assist you with your Do It Yourself Stove repair, chimney installations, energy saving tips and correct part selection for your stove. That’s what we’re here for! We specialize in pellet stove parts, gas stove replacement parts and wood stove replacement parts.
We’re members of the National Chimney Sweep Guild and strictly hold to the NCSG’s Code of Ethics:
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I fully acknowledge that membership in the National Chimney Sweep Guild carries with it certain responsibilities and obligations. In this regard, I pledge: |
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- To represent myself and my company in a professional manner by providing services, education and skills that are in compliance with all codes and regulations applicable to the chimney service industry that are in effect in my service area.
- To continually update my knowledge, skills and techniques as new information evolves within the industry.
- To render my services and represent my company in an honest and fair manner and to refrain from engaging in deceptive practices or making any deceptive statements, including but not limited to use of the NCSG logo.
- To conduct myself in a decent, respectful, and professional manner when serving in my capacity as a chimney sweep, or when attending a function or event of an organization in the chimney or hearth products industry.
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We take ”customer service” very seriously and invite you to examine those online who profess to have excellent customer service by checking their credentials. Don’t be fooled by a stove dealer on the internet who doesn’t have his Better Business Bureau information posted on their web site and/or in their place of business. The BBB has always encouraged companies to make advertising claims that are accurate, complete, and clear. At the same time, it is important that consumers pay attention to advertising. If something is not clear, ask questions. If you can’t get a customer service representative to answer your questions, chances are you’ll have a bad experience should you ever need to exchange the product.
Don’t be afraid to ask the dealer for customer references. Word of mouth and customer reviews are worth their weight in gold. The FTC works for the consumer to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. To file a complaint or to get free information on consumer issues, visit www.ftc.gov .
We hope you will keep A1 Stoves and Awnings in mind for your home or business heating and awning needs. We look forward to serving you.